CloakID Terms of Service

Last Updated: August 23, 2025

This Terms of Service (“ToS”) is the master agreement governing your use of the CloakID Service. By creating an account or using our Service, you agree to these terms.

1. Description of Service

CloakID provides a “Trusted Browsing Service” that acts as a cloud proxy to process your web traffic, with the goal of neutralizing fingerprinting vectors and enhancing your online privacy. We offer a free tier (“CloakID Core”) with usage limits and a paid subscription tier (“CloakID Pro”) with advanced features.

2. Subscription and Payment Terms

  • Plans: We offer a free “CloakID Core” plan and a paid “CloakID Pro” plan at the price of €10.00 per month or €100.00 per year.

  • Billing: By providing a payment method, you authorize us or our third-party payment processor, Billwerk+, to charge you on a recurring basis.

  • Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings.

  • PSD2 & SCA: All payments are processed in compliance with the EU’s Payment Services Directive 2 (PSD2), including the use of Strong Customer Authentication (SCA) for your protection.

3. Acceptable Use

You agree to use our Service in compliance with our separate Acceptable Use Policy (AUP), which is incorporated by reference into these ToS. Violating the AUP may result in the immediate suspension or termination of your account.

4. Warranty Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. Due to the inherent complexity of a cloud-proxy service, we explicitly disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the service will be error-free, uninterrupted, or work with all websites.

5. Limitation of Liability

This clause sets a predictable and insurable cap on our financial liability.

  • Exclusion of Consequential Damages: To the fullest extent permitted by law, in no event will CloakID be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising out of or in connection with these terms or the use of the Service.

  • Cap on Direct Damages: Our total cumulative liability for any direct damages arising from or related to the service will not exceed the total amount of fees you have paid to CloakID in the twelve (12) months immediately preceding the event giving rise to the claim.

6. Indemnification

You agree to defend, indemnify, and hold harmless CloakID, its officers, directors, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the Service for illegal activities or your violation of this ToS or the AUP. This clause ensures that you are responsible for the consequences of your own actions while using the Service.

7. Termination

You may terminate this agreement at any time by canceling your subscription and discontinuing use of the Service. We reserve the right to terminate your access to the Service for a breach of these terms or the AUP.

8. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Bulgaria and the European Union.

For questions about these Terms of Service, contact us at security@cloakid.net.